Refund Policy
Website: https://trendingbest.in/
Last Updated: October 21, 2026
At Trending Best, we aim to provide our customers with a smooth and satisfactory online shopping experience. We understand that there may be situations where a customer needs to request a return, replacement, or refund.
This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our website.
1. Refund Eligibility
Customers may be eligible for a refund or another appropriate resolution in the following circumstances:
The product received is damaged or defective.
The wrong product has been delivered.
The product is materially different from its description on our website.
The product is counterfeit or does not conform to applicable requirements.
An order is cancelled before dispatch, where cancellation is permitted.
An order cannot be fulfilled by Trending Best.
Another circumstance qualifies for a refund under applicable law or our published policies.
All requests will be reviewed fairly, taking into account the circumstances of the order and applicable consumer protection laws.
2. Return and Refund Request Period
If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as possible after delivery.
To help us resolve your issue quickly, please provide your order number, a description of the problem, and clear photographs or videos of the product where available.
Any request deadline communicated by Trending Best will not override your statutory consumer rights.
3. Products That May Not Be Eligible for Return
Certain products may be subject to specific return restrictions because of their nature, hygiene requirements, personalisation, or other legitimate reasons.
Where applicable, these restrictions will be disclosed clearly on the relevant product page or before purchase.
However, such restrictions will not prevent a customer from receiving a refund, replacement, or other remedy where required by applicable law, including for defective, incorrect, counterfeit, or materially misdescribed products.
4. Refund Process
To request a refund, please follow these steps:
Step 1: Contact our customer support team using the contact details provided on our website.
Step 2: Provide your order number and explain the reason for your refund request.
Step 3: Share supporting photographs, videos, or other relevant information if requested and reasonably necessary.
Step 4: Our team will review your request and communicate the next steps, which may include returning the product or arranging a replacement where appropriate.
Step 5: Once your refund is approved, we will initiate the refund through the applicable payment or refund process.
We aim to communicate the outcome of refund requests as promptly as reasonably possible.
5. Refund Processing Time
Once a refund has been approved, we will initiate it within the timeframe required by applicable law.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
If your refund has been initiated but has not appeared within the expected period, please contact our customer support team with your order number and available refund reference details.
We will make reasonable efforts to help you check the status of the refund.
6. Refunds for Online Payments
If you paid using UPI, a debit card, a credit card, net banking, or another online payment method, an approved refund will generally be processed through the original payment method where supported.
If the original payment method cannot receive the refund, we may contact you to arrange an appropriate alternative, subject to verification, payment provider requirements, and applicable law.
Trending Best will not ask you to disclose your payment password, UPI PIN, or OTP to process a refund.
7. Refunds for Cash on Delivery (COD) Orders
For eligible Cash on Delivery orders, customers should contact our support team to request a refund.
As no advance payment may have been collected for a COD order, a refund may not be necessary if the order is cancelled before payment and delivery.
If you have already paid for an eligible COD order, we will coordinate an appropriate refund method with you.
Any alternative refund method will be subject to reasonable verification and applicable law.
8. Order Cancellation and Refunds
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests will be handled according to the order status, our Cancellation Policy, and applicable law.
If an eligible order is cancelled before dispatch, any amount paid will be refunded as applicable.
If an order has already been dispatched, cancellation may not always be possible through the standard cancellation process. However, you may still qualify for a return or refund under our applicable policies and consumer protection laws.
If Trending Best cancels an order because a product is unavailable or the order cannot be fulfilled, any amount paid will be refunded as applicable.
9. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, incorrect, or materially different from its advertised description, please contact our customer support team.
Please provide:
Your order number.
A description of the issue.
Photographs or videos showing the product and packaging, where available.
After reviewing the request, we will communicate the available resolution, which may include a refund, replacement, or another appropriate remedy.
We will handle these requests in accordance with applicable law.
10. Shipping Charges and Return Shipping
The responsibility for return shipping costs will depend on the reason for the return and the applicable policy.
Where a return is required because the product is defective, damaged, incorrect, counterfeit, or materially different from its advertised description, we will handle the matter in accordance with applicable law and our obligations to the customer.
For other eligible returns, any applicable return shipping charges and conditions will be communicated clearly before the return is arranged.
No provision in this section limits any consumer right that cannot legally be excluded.
11. Refund Status and Delays
If you have not received your refund within the expected timeframe, please contact us with your order details.
We will review the refund status and, where applicable, coordinate with the relevant payment provider.
Refund processing may be affected by bank holidays, payment provider procedures, or technical issues. Such circumstances do not remove our obligation to process an approved refund within the period required by applicable law.
12. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us.
Business Name: Trending Best
Website: https://trendingbest.in/
Email: supporttrendingbest@gmail.com
Phone: 8882109776 , 93508 14545
Business Address: B-19, Fourth Floor, Sector-8 Dwarka, Bagdola, Near
Mother Dairy, New Delhi-110077.
Please include your order number when contacting us about an existing purchase.
Thank you for shopping with Trending Best!